Privacy Policy

🗝️ The CoreStak Way

We built CoreStak to be different from other agencies - and that includes how we handle your privacy. No sneaky data collection, no selling your info, no confusing legal jargon. Just straight talk about what we collect, why we need it, and how we protect it.

This Privacy Policy explains how CoreStak ("we," "us," or "our") collects, uses, and protects your information when you visit our website (corestak.com) or use our SmartSite service.

The short version: We only collect what we need to provide your service, we never sell your data, and we protect it like it's our own.

What Information We Collect

🎯 Bottom Line

We collect what we need to build your SmartSite, process payments, and provide support. That's it.

Information You Give Us Directly

What We Collect	Why We Need It	When We Collect It
Contact Information Name, email, phone number, business address	To build your SmartSite, contact you about service, send reports	When you sign up or contact us
Business Information Business name, industry, services offered	To customize your SmartSite for your specific business	During discovery call and setup
Payment Information Credit card details, billing address	To process your $97/month subscription	When you sign up (processed by Stripe)
Website Content Photos, text, existing website info	To create content for your SmartSite	During SmartSite build process

Information We Collect Automatically

Website Analytics: Pages you visit, how long you stay, what device you use (via Google Analytics)
SmartSite Performance: Calls generated, forms submitted, reviews received (to track your results)
Technical Info: IP address, browser type, operating system (for security and troubleshooting)

How We Use Your Information

💡 Simple Version

We use your info to provide your SmartSite service, track results for our guarantee, and communicate with you. We don't use it for anything else.

Primary Uses

Provide SmartSite Service: Build and maintain your website, set up automations, process payments
Track Results: Monitor calls, reviews, and form submissions to ensure our 60-day guarantee is met
Customer Support: Answer questions, troubleshoot issues, provide monthly reports
Service Improvement: Understand how to make SmartSites work better for all customers
Legal Compliance: Meet our legal obligations and protect our rights

Communication

Service Updates: Important information about your SmartSite
Monthly Reports: Your results tracking (calls, reviews, performance)
Support Communications: Responses to your questions or issues
Billing Communications: Payment confirmations, failed payment notifications

                    What We DON'T Do
                    ❌ Sell your information to third parties
❌ Send spam or promotional emails (unless you specifically opt in)
❌ Share your data with competitors
❌ Use your info for unrelated marketing purposes

                

When We Share Your Information

🔒 Our Rule

We only share your info when absolutely necessary to provide your service or when legally required. We never sell it.

Service Providers We Work With

Service Provider	What They Do	What Info They Get
Stripe	Process payments	Payment info, billing address
Google Analytics	Website performance tracking	Anonymous usage data
GoHighLevel	SmartSite hosting and automation platform	Business info, website content, performance data
Email Service Provider	Send service emails and reports	Email address, name

Legal Requirements

We may share your information if required by law, court order, or government regulation. We'll notify you unless legally prohibited.

Business Transfer

If CoreStak is sold or merged, your information may be transferred to the new owner. You'd be notified of any changes to how your info is handled.

How We Protect Your Information

🛡️ Security First

We protect your data like it's our own business info. Industry-standard security, encrypted connections, and regular security reviews.

Technical Safeguards

Encryption: All data transmitted between your browser and our servers is encrypted (SSL/TLS)
Secure Storage: Your information is stored on secure servers with restricted access
Payment Security: Credit card info is processed by Stripe (PCI DSS compliant) - we never store payment details
Access Controls: Only authorized CoreStak team members can access customer data
Regular Updates: We keep all systems updated with latest security patches

Physical Safeguards

Secure data centers with 24/7 monitoring
Multi-factor authentication for all team accounts
Regular security training for our team

🚨 Data Breach Policy

If a security breach affects your personal information, we'll notify you within 72 hours via email and explain what happened, what information was involved, and what steps we're taking to fix it.

Your Privacy Rights

👤 Your Data, Your Control

It's your information. You can access it, update it, or ask us to delete it anytime. No hoops to jump through.

What You Can Do

Access: Request a copy of all personal information we have about you
Update: Correct any inaccurate or incomplete information
Delete: Ask us to delete your personal information (some service data may be retained for legal reasons)
Portability: Get your data in a format you can use elsewhere
Opt-out: Unsubscribe from marketing communications (service communications will continue)
Restrict Processing: Ask us to limit how we use your information

How to Exercise Your Rights

Email us at [email protected] with your request. We'll respond within 30 days (usually much faster). You'll need to verify your identity for security purposes.

California Residents (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

Know what personal information we collect and how we use it
Delete personal information we've collected
Opt-out of the sale of personal information (we don't sell your info anyway)
Non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you're in the European Union, you have rights under the General Data Protection Regulation, including the right to object to processing and file complaints with supervisory authorities.

Cookies and Tracking

🍪 Cookie Policy

We use cookies to make our website work better and understand how people use it. You can control most cookies through your browser settings.

Types of Cookies We Use

Cookie Type	Purpose	Can You Opt Out?
Essential Cookies	Make the website work (login, forms, security)	No - needed for basic functionality
Analytics Cookies	Understand how people use our site (Google Analytics)	Yes - through browser settings
Performance Cookies	Track SmartSite results for your guarantee	No - needed to fulfill our service

Managing Cookies

Browser Settings: Most browsers let you block or delete cookies
Google Analytics Opt-out: Use Google's opt-out browser addon
Do Not Track: We respect Do Not Track signals where possible

How Long We Keep Your Information

📅 Retention Policy

We keep your info as long as you're a customer, plus a reasonable period after to handle any issues. Then we delete it.

Retention Periods

Active Customers: We keep all service-related information while your SmartSite is active
After Cancellation: Most data deleted within 90 days, some records kept for 7 years for legal/tax reasons
Financial Records: Payment and billing info kept for 7 years (legal requirement)
Support Communications: Deleted after 3 years unless needed for ongoing issues
Website Analytics: Aggregated data may be kept indefinitely (no personal identifiers)

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make changes:

Notice: We'll email you about significant changes 30 days before they take effect
Website Update: The updated policy will be posted here with a new "Last Updated" date
Continued Use: Using our service after changes take effect means you accept the updated policy

💡 Our Promise

We won't make changes that significantly reduce your privacy rights without your explicit consent. If we need to make major changes, we'll give you the option to cancel your service if you don't agree.