Terms & Conditions

📋 The Deal

These terms explain how our SmartSite service works, what you can expect from us, what we expect from you, and how our 60-day guarantee works. We've written this in plain English because legal jargon helps no one.

These Terms & Conditions ("Terms") are a legal agreement between you and CoreStak ("CoreStak," "we," "us," or "our") regarding your use of our SmartSite service and website.

By signing up for SmartSite, you agree to these terms. If you don't agree, please don't use our service.

What SmartSite Includes

🎯 What You Get

A complete website system designed to generate more calls, reviews, and repeat business. We build it, host it, maintain it, and guarantee results.

Service Components

Custom SmartSite: Website built specifically for your business and industry
Hosting & Maintenance: Reliable hosting, security updates, and technical maintenance
Core Automations: Missed call text-back, review requests, contact form management
Performance Tracking: Call tracking, form submissions, review monitoring
Monthly Reporting: Plain-English reports showing your results
Ongoing Support: Technical support and optimization
Mobile Optimization: Your SmartSite works perfectly on all devices

What We Don't Include

Domain name registration (you keep your existing domain or register separately)
Third-party advertising costs (Google Ads, Facebook Ads, etc.)
Additional phone lines or numbers
Custom integrations beyond our standard service
Content creation beyond initial website build

Pricing and Payment Terms

💰 Simple Pricing

$97 per month, period. No setup fees, no per-user charges, no surprise costs. Free SmartSite build.

Pricing Structure

Item	Cost	When Charged
SmartSite Build	$0 (Free)	One-time setup
Monthly Service	$97/month	Recurring monthly
Setup Fees	$0	None

Payment Terms

Billing Cycle: Monthly, charged on the same day each month
Payment Method: Credit card processed through Stripe
Auto-Renewal: Subscription renews automatically until you cancel
Failed Payments: Service may be paused if payment fails; you have 10 days to update payment info
Price Changes: 30 days notice before any price increases

Our 60-Day Guarantee

🛡️ Results or Free Service

If you don't get 5+ new reviews and a measurable lift in calls within 60 days, we'll work for free until you do.

How the Guarantee Works

Guarantee Period: Starts the day your SmartSite goes live
Success Metrics: 5+ new Google reviews + measurable increase in phone calls/form submissions
Tracking: We track all metrics from day one and report monthly
If We Don't Hit It: Your subscription runs free until the guarantee is met
You Still Get Everything: Full service continues during free period

Guarantee Requirements

The guarantee applies when you:

Maintain an active SmartSite throughout the 60-day period
Respond to leads and complete jobs as normal
Use the review automation system we set up
Keep your business information accurate and up-to-date

The guarantee doesn't apply if:

You cancel service before the 60-day period ends
Your business is closed or not operating during the period
You disable key automations we've set up
You request major changes that delay the site launch

Your Responsibilities

🤝 Your Part

We'll make SmartSite work, but you need to run your business, respond to leads, and provide basic information.

What We Need From You

Business Information: Accurate details about your services, location, and contact info
Content: Photos, descriptions, or existing website content for your SmartSite
Timely Responses: Answer setup questions and approve designs in reasonable timeframes
Lead Follow-Up: Respond to calls, texts, and form submissions SmartSite generates
Review Requests: Use the review automation system after completing jobs
Payment: Keep your payment method current and valid

Prohibited Uses

You agree not to:

Use SmartSite for illegal activities or fraudulent business practices
Post content that's defamatory, offensive, or violates others' rights
Attempt to hack, reverse engineer, or exploit our systems
Resell or sublicense SmartSite service to others
Use automated systems to abuse our service or support

Cancellation and Refunds

🚪 No Hard Feelings

Cancel anytime with 30 days notice. No cancellation fees, no hassles.

How to Cancel

Give Notice: Email [email protected] with 30 days advance notice
Final Billing: You'll be charged for the current billing period
Service Continues: SmartSite stays active for the remainder of paid period
Data Export: We'll help export your data if requested
Service Ends: SmartSite is deactivated at end of paid period

When We Might Cancel

We reserve the right to terminate service if:

Payment fails repeatedly and isn't resolved within 10 days
You violate these terms (we'll give you a chance to fix it first)
You use the service for illegal activities
You abuse our support team or systems

Refund Policy

Monthly Service: Pro-rated refund for unused portion of current month
Setup/Build: No refund for completed SmartSite build (it was free anyway)
Guarantee Period: If in free service period due to unmet guarantee, no refunds applicable

Who Owns What

📄 Ownership Rights

You own your business content and data. We own our technology and systems. Your SmartSite content belongs to you, but it's built on our platform.

Your Content

Business Information: You own your business name, logo, photos, and content
Customer Data: You own your customer contact info and business data
Website Content: The text and images on your SmartSite belong to you
License to Us: You give us permission to use your content to provide SmartSite service

Our Technology

SmartSite Platform: We own the underlying technology and systems
Automation Systems: The software and processes that make SmartSite work
Templates and Code: The technical framework and design elements
Improvements: Any enhancements we make to the platform

After Cancellation

Your Content: We'll help you export your business content and data
Our Systems: Access to SmartSite platform and automations ends
Website Files: We'll provide a copy of your website files if requested

Liability Limits and Disclaimers

⚖️ Legal Protection

We stand behind our service with our 60-day guarantee, but we can't be responsible for everything that might affect your business.

Our Service Promise

We'll provide SmartSite service as described in these terms
We'll make reasonable efforts to keep your site running smoothly
We'll provide the results guaranteed in our 60-day guarantee
We'll treat your data and information with care and security

What We Can't Control

Internet/Technology Issues: Outages, server problems, or internet connectivity
Third-Party Services: Google, Facebook, payment processors, or other services we integrate with
Your Business Operations: How you run your business, treat customers, or respond to leads
Market Conditions: Economic conditions, seasonal changes, or industry disruption
Legal Changes: New laws or regulations that affect online business

⚠️ Liability Limits

If something goes wrong that's our fault, our total liability is limited to the amount you paid us in the 12 months before the problem occurred (maximum $1,164). We're not liable for indirect damages like lost profits or business interruption.

This doesn't affect our 60-day guarantee - that still applies in full.

Resolving Problems

🤝 Working It Out

If something goes wrong, let's talk about it first. Most problems can be solved with a conversation.

Step 1: Talk to Us

If you have a problem with our service:

Email [email protected] or call (401) 416-4001
Explain the issue and what you'd like to see happen
We'll respond within 24 hours and work to resolve it
Most issues are resolved within a few days

Step 2: Formal Complaint

If we can't resolve the issue through normal support:

Send a written complaint to [email protected]
Include all relevant details and what resolution you're seeking
We'll investigate and respond within 10 business days
A senior team member will review and make a final decision

Step 3: Legal Proceedings

If we still can't resolve the dispute:

Jurisdiction: Any legal action must be filed in Rhode Island courts
Governing Law: These terms are governed by Rhode Island law
Reasonable Costs: The losing party pays reasonable attorney fees
No Class Action: Disputes must be resolved individually, not as class actions

Changes to These Terms

📝 Updates

We might need to update these terms occasionally. If we do, we'll give you advance notice and won't reduce your rights without your consent.

How We Handle Changes

Minor Updates: Small clarifications or corrections posted here with updated date
Major Changes: 30 days advance notice via email before changes take effect
Your Choice: For significant changes, you can cancel service if you don't agree
Continued Use: Using our service after changes take effect means you accept them

💡 Our Promise

We won't make changes that significantly reduce your rights (like removing our 60-day guarantee) without your explicit agreement. If we need to make major changes, you'll have the option to cancel without penalty.